Support Policy
Last updated
At SNP Pasal, we are dedicated to providing exceptional customer service and support to ensure a smooth shopping experience for all our customers.
1. Support Channels:
You can reach us via the following contact options:
- Email: info@snppasal.com
- Phone: +977-9861188131
- In-Store: Visit our physical store at Narayan Gopal Chowk, Kathmandu for any assistance.
2. Support Hours:
- Online Support: Available every day from 9:00 AM to 7:00 PM (NPT)
- In-Store Support: Available every day from 9:00 AM to 7:00 PM (NPT)
- We strive to respond to all inquiries within 24 hours on business days.
3. Issue Resolution:
We aim to resolve your issues quickly and effectively. Issue resolution times may vary based on the nature of the request:
- Order Tracking: Resolved within 1-2 business days.
- Product Returns or Exchanges: Processed within 3-5 business days (refer to our Return Policy).
- Technical Support: Resolution for electronics and accessories issues may take up to 7 business days.
4. Warranty and Product Support:
For products with warranty coverage, we offer the following services:
- Warranty Claims: Assistance with submitting warranty claims based on the manufacturer’s terms and conditions.
- Technical Troubleshooting: Remote troubleshooting support, with in-store assistance if required.
5. Return & Refund Support:
- For returns or refunds, please refer to our Return Policy for details.
- Refunds are typically processed within 5-7 business days after the return request is approved.
6. Complaint Escalation:
If your issue remains unresolved, you can escalate your complaint by emailing us at info@snppasal.com, and a supervisor will review it within 48 hours.
7. Feedback:
We welcome your feedback to help us improve our services. You can submit suggestions or concerns via email.
At SNP Pasal, customer satisfaction is our priority. We are committed to offering timely, transparent, and helpful support to enhance your experience with us.
